Any item may be returned for a full refund within 21 days of the purchase date. All items being returned must be unworn and have original tags still attached.
To return an item, please email firstname.lastname@example.org with what item you would like to return and we will provide a return authorization code. Once you receive the code, please ship the item back to us, either through UPS, FedEx or USPS with the RA# written on the box. The refunded amount will be credited back to your credit card within 5-7 business days after the item is received. We will notify you when this credit has been issued. Original shipping charges will not be refunded.
At this time, we do not exchange items. If there is an item you were not happy with and know you would like a different item instead please follow the return policy and place a new order.
We do not accept returns for any clearance, sale or accessory items. Those sales are final.
Shipping fees for returns are to be paid by the customer. Dolled up is not responsible for lost, stolen, or damaged packages during transit.
Please ship return items to:
Dolled up Attn: Returns 25379 Wayne Wills Place Valencia CA 91355
Ground orders are typically shipped out within 1-2 business days after an order is received. An email will be sent to notify you when your order has been shipped. We take pride in getting your order to you quickly as possible, who wouldn’t love getting an item fast?
Shipping charges will be calculated at the time of check out.
Orders will not be processed on weekends and holidays.
Please make sure all billing and shipping information is correct so your order is not delayed.
Currently we are only shipping within the United States. And we do not ship to P.O. Boxes. Please contact us if you have any questions with placing an order.
To cancel or change an order, please contact us before 1 p.m. PST and we will do our best to modify your order for you. We cannot guarantee any cancelation or modification though.
Expedited orders placed before 12 p.m. PST will be shipped out the same day pending credit card verification. Transit days are counted as the day after it is packed and given to the carrier we choose.
Overnight Shipping $26
2nd Day Air $20
3rd Day Air $16
Refused Packages :
Orders that are refused will be charged the amount to return the item to us along with the first shipping charges to send to you. Dolled up is not responsible for your package once it is dropped off to our carrier of choice. If there are any problems with your package due to the shipping carrier, we will do our best to help with the dispute.
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